Returns
RETURNS
STANDARD POLICY: We want you to be satisfied with your purchase, you may return the item for a refund or exchange it for a new item within 14 days of the receipt of your purchase. Please note items received outside of the specified returns period will not be accepted. Please contact us at fly.clothinggroup@gmail.com to start the return process.
Items must be shipped within 28 days of receiving your return shipping label. Items sent after 28 days will not be accepted. Please note, you must use our return portal to return your items. Items returned without using our portal will not be accepted.
Return Labels: We provide these labels to you via email or browser download if your product is eligible. All returns are charged a $8.99 restocking fee. If it is agreed that your product was damaged before arriving to you, we will refund you that restocking fee. Once you have created a return label, you must mail that package within 28 days.
Clothing: Must be returned unworn and with the original tags on the garment.
If you have any questions not covered here, please email us at fly.clothinggroup@gmail.com.
Please include the original packing slip in the box when you return it.
RETURNS
STANDARD POLICY: We want you to be satisfied with your purchase, you may return the item for a refund or exchange it for a new item within 14 days of the receipt of your purchase. Please note items received outside of the specified returns period will not be accepted. You can start your return by emailing us at fly.clothinggroup@gmail.com.
Items must be shipped within 28 days of receiving your return shipping label. Items sent after 28 days will not be accepted. Please note, you must use our return portal to return your items. Items returned without using our portal will not be accepted.
Return Labels: We provide these labels to you via email or browser download if your product is eligible. All returns are charged a $8.99 restocking fee. If it is agreed that your product was damaged before arriving to you, we will refund you that restocking fee. Once you have created a return label, you must mail that package within 28 days.
Clothing: Must be returned unworn and with the original tags on the garment.
Handbags & Luggage: Must be returned unused, and in resale condition with tags attached.
Fitness Accessories: Must be returned unused, in the original packaging. Yoga Mats must not be unwrapped otherwise it is considered used.
Final Sale Items: We do not offer refunds, returns or exchanges for final sale items. No exceptions. Additional discounts cannot be used on final sale items.
Gift Cards: We do not offer refunds, returns or exchanges for gift cards.
Damaged Items: Any items returned in damaged condition will be subject to inspection. If the item was damaged before arriving to you, we will send you a new one. If deemed to have been worn or damaged by you, the customer, we will not replace the product or refund your order.
If you have any questions not covered here, please email us at fly.clothinggroup@gmail.com.
Please include the original packing slip in the box when you return it.
EXCHANGES
We offer free exchanges. An exchange must be made within 14 days of receipt of your purchase. You can exchange your item for the same style in a different size & color or you can purchase an entirely different style. If your new purchase costs more than the exchange, you will be charged the difference during the exchange process. Your new item(s) will not ship until your return package has been scanned in by the Post Office. You can start your exchange by emailing us at fly.clothinggroup@gmail.com.
RETURNING A GIFT
If you received a gift purchased from FLY clothing, we can still help you find the original order so you can discreetly exchange it for another size, color or style. You can start you exchange/return by emailing fly.clothinggroup@gmail.com
CANCELLATIONS
Unfortunately we do not provide cancellations.
REFUND ELIGIBILITY
Your return will be inspected within 3-5 business days of receipt.
If in acceptable condition, a credit will be automatically issued back to your original form of payment in 3-5 business days. You will receive an email from FLY Clothing once the refund has been issued. It can take 5-10 business days from that point for your bank to process the refund back to you.
If you are returning an item purchased with a digital gift card, the original gift card will be credited the amount of the return.
A $8.99 restocking fee will be deducted from your eligible refund amount. To receive your refund, your return request must be processed within 14 days of receipt and mailed within 28 days of receiving the return label.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. It is typical for the refund to take 5-10 days to be refunded by your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us at fly.clothinggroup@gmail.com.